Terms of Use (Service Agreement)

Effective date: May 1, 2026 · Operated by: Veon Softtech ("we", "us")

Welcome to FamiGuru. These Terms of Use (the "Terms") form a legally binding agreement between you and Veon Softtech regarding your use of the FamiGuru app and related services (the "Service"). By downloading, installing, or using FamiGuru, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

FamiGuru is a family guardian tool for use by adult parents. It helps parents, once authorized by their child, connect to and guard the messaging safety of their minor children's accounts — including viewing guardian status, reviewing chat history, and receiving disconnect alerts.

2. Eligibility

  • You must be at least 18 years old (or the age of majority in your jurisdiction) and have full legal capacity.
  • You must use the Service with true and accurate information.

3. Authorization & guardianship (important)

This is the core prerequisite for using FamiGuru. You represent and warrant that:

  • You have lawful guardianship of the minor you guard (you are their parent or legal guardian);
  • Every account connection has been made with the informed consent and authorization of the child themselves (completed by the child scanning the QR code);
  • You will not use the Service to monitor a spouse, partner, adult, employee, or anyone over whom you do not have lawful guardianship;
  • You will comply with all applicable laws in your location and relevant jurisdictions regarding privacy, communications, and the protection of minors.
You are solely responsible for all legal consequences arising from your use of the Service. We cannot verify each user's guardianship relationship, and such responsibility rests entirely with you.

4. Prohibited conduct

You agree not to:

  • use the Service for any unlawful, privacy-infringing, or unauthorized monitoring purpose;
  • circumvent, crack, or reverse-engineer the Service or its security mechanisms;
  • use the Service to harass, stalk, coerce, or endanger any person;
  • interfere in any way with the normal operation of the Service or any third-party system.

If you violate any of the above, we may immediately suspend or terminate your use, without refund.

5. Subscriptions & billing

  • FamiGuru offers subscription plans such as Pro and Max, billed through the Apple App Store or Google Play.
  • Subscriptions auto-renew and will renew automatically unless canceled at least 24 hours before the end of the current period.
  • You can manage or cancel your subscription at any time in your App Store / Google Play account settings.
  • Refunds are governed by the respective platform's (Apple / Google) policies; we do not process payments or refunds directly.
  • Prices and periods are as shown in the app, and we reserve the right to adjust prices (without retroactive effect on already-subscribed periods).

6. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using the Service, you also agree to the Privacy Policy. We do not store your child's chat records.

7. Intellectual property

FamiGuru and all of its content, trademarks, interfaces, and code are owned by Veon Softtech and protected by intellectual property laws. We grant you a limited, non-transferable, non-exclusive license to use the Service for your personal, non-commercial purposes only.

8. Third-party services & trademarks

FamiGuru may interoperate with third-party messaging platforms (such as WhatsApp). Such third-party names and trademarks belong to their respective owners, and FamiGuru is not affiliated with, sponsored by, or endorsed by them. Your use of third-party platforms is also subject to those platforms' own terms.

9. Disclaimers ("as is")

  • The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied.
  • We do not guarantee that the Service will detect or block all risks, inappropriate content, or dangerous situations. FamiGuru is a tool to help parents stay aware of their child's safety; it cannot replace a parent's judgment, presence, and communication, and is not a safety guarantee or an emergency service.
  • We do not warrant that the Service will be uninterrupted, error-free, or absolutely secure.

10. Limitation of liability

To the maximum extent permitted by applicable law:

  • Veon Softtech and its operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages;
  • our total aggregate liability to you shall not exceed the amount you actually paid for the Service in the 12 months preceding the claim (or, if you paid nothing, USD 15 or the equivalent).

11. Indemnification

You agree to indemnify and hold harmless Veon Softtech and its operator from any claims, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, misuse of the Service, or infringement of any third-party rights (including using the Service without guardianship).

12. Termination

  • You may stop using the Service and delete the app at any time.
  • If you breach these Terms, we may suspend or terminate your use at any time without prior notice.
  • After termination, provisions that by their nature should survive — such as Sections 3, 4, 9, 10, and 11 — remain in effect.

13. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes in the app or by other appropriate means. Continued use after changes constitutes acceptance.

14. Governing law & disputes

The formation, interpretation, and performance of these Terms shall be subject to applicable law. Any dispute arising from these Terms or the Service shall first be resolved through good-faith negotiation; if negotiation fails, it may be submitted to a court of competent jurisdiction in accordance with law.

15. Contact us

If you have any questions about these Terms, please contact: