Privacy Policy

Effective date: May 1, 2026 · Controller: Veon Softtech ("we", "us")

1. Our commitment

FamiGuru is an app that helps parents guard the messaging safety of their minor children. We understand that what you entrust to us is a family's most sensitive trust. That's why our privacy principles come first:

  • We do not store your child's chat records. Chat content is used only to display to you in real time on your device; our servers do not retain, back up, or use it for any other purpose.
  • We do not sell any of your or your child's information.
  • We collect only the minimum information necessary to operate and improve the app.
  • Connections must be authorized by the child themselves. We respect every family member's right to know.

2. How we handle your child's chat records (important)

To provide the guarding feature, FamiGuru displays the chat content and status of authorized, connected child accounts on your (the parent's) device. Regarding this data:

Not stored / not retained. Chat records are used solely to display to you in real time. They are not uploaded to or saved on our servers, and are not used by us for analysis, training, or sharing.
  • Displayed for guarding purposes only, limited to helping you spot risks early and talk with your child.
  • Connections can be disconnected at any time; once either you or the child disconnects, guarding stops.

Note: chat content belongs to the child and their contacts. As a parent, you must ensure you have lawful guardianship of your minor child and use this feature in compliance with applicable law (see Section 7).

3. Information we collect

Although we do not store chat records, the app still needs to process the following limited information to function:

3.1 Account and connection information

  • A nickname/label you set for each child (entered by you; it need not contain a real name).
  • Connection status (Guarding / Disconnected / Not linked), used to show guardian status and disconnect alerts.

3.2 Usage and analytics data (via Firebase Analytics)

To understand how features are used, fix issues, and improve the product, we use Google Firebase Analytics to collect anonymous usage statistics, including:

  • Anonymous app events (such as adding an account, starting a connection, screen views) and basic device/app information (device model, OS version, app version, approximate region, language).
  • Anonymous device/instance identifiers and aggregated user properties (such as current subscription tier, subscription status, in-app language, and the bucketed range of the number of guarded accounts).
  • This data does not include chat content and is not used to identify you personally.

3.3 Subscription information

When you subscribe to Pro / Max, the transaction is handled by the Apple App Store / Google Play. We do not access or store your card or full payment information; we only obtain subscription receipts/status through the platform to unlock the corresponding features.

3.4 Information you provide

When you contact support, the email address and problem description you provide are used to respond and assist you.

4. How we use information

We use the above information only to: provide and maintain the guarding features (status display, disconnect alerts, multi-account management); process and manage your subscription; analyze and improve the product, fix issues, and ensure security; and respond to your support requests and legal obligations.

We will not: sell your information, use chat content for advertising or profiling, or access accounts without authorization.

5. Third-party services

FamiGuru relies on the following third parties, whose own privacy policies govern their data processing:

  • Google Firebase / Google Analytics (anonymous usage analytics).
  • Apple App Store / Google Play (subscription billing).

Except as required by law or as necessary to provide the features above, we do not share your information with other third parties.

6. Data retention

  • Chat records: not stored (see Section 2).
  • Nickname / connection status: retained until you delete the account or disconnect.
  • Anonymous analytics: retained per Firebase's configured retention period, in anonymous/aggregated form.
  • Support communications: retained until the issue is resolved and for a reasonable period thereafter.

7. Children's privacy & parental responsibility (important)

FamiGuru is a tool for use by adult parents to guard their minor children under their care.

  • The user (account holder) must be an adult; the app is not intended for independent use by children.
  • Before connecting a child's account, you must have lawful guardianship of that minor and have obtained the child's authorization for the connection (completed by the child scanning the QR code).
  • You understand and agree that guarding your minor child's messaging safety is carried out within the scope of your authority and responsibility as their guardian.
  • The app is not to be used on anyone outside a guardianship relationship (such as a spouse, another adult, or an employee).

If you have questions about the processing of a minor's data, or wish to exercise your rights, please contact us via Section 12.

8. Your rights

Depending on your jurisdiction (e.g., GDPR, CCPA, PIPL), you may have the right to access, correct, delete, withdraw consent, export/port your data, and lodge a complaint with a supervisory authority. To exercise these rights, contact us via Section 12; we will respond within the period required by applicable law.

9. Data security

We take reasonable technical and organizational measures (such as encryption in transit) to protect the information we process. However, no method of transmission or storage over the internet is completely secure, so please keep your account credentials safe.

10. International data transfers

Our service may be available to users in multiple countries/regions, and your information may be processed outside your location. We will take measures consistent with applicable law to protect such transfers.

11. Changes to this policy

We may update this policy from time to time. We will notify you of material changes in the app or by other appropriate means. The "effective date" at the top indicates the most recent update. Continued use means you accept the updated policy.

12. Contact us

If you have any questions, requests, or complaints about this Privacy Policy or your data, please contact: